1. Basic Product Questions
Q1: Is the material of this refrigerator/freezer rust-proof?
A: All units are constructed with 304 food-grade stainless steel, featuring strong corrosion resistance and salt spray test certification, making them ideal for humid kitchen environments.
Q2: Can the freezer and refrigerator compartments switch temperature zones?
A: No. Freezers (-18°C~-22°C) and refrigerators (+2°C~+8°C) are independently designed. Please purchase the corresponding model for your needs.
Q3: Do you offer custom sizes?
A: Yes, we provide non-standard customization (width/depth ±10%), but additional costs apply, and lead time will extend by 15-20 days.
2. Features & Performance
Q4: How is temperature stability ensured?
A: Equipped with dual air circulation** + 0.5°C precision temperature control Maintains low temperature for ≥8 hours during power outages (when fully loaded).
Q5: What is the shelf weight capacity?
A: Each stainless steel shelf holds ≥50kg (evenly distributed), and glass shelves support ≥30kg
Q6: Is manual defrosting required?
A: All models feature auto-defrost. Simply clean the drainage hole monthly.
3. Installation & Maintenance
Q7: What are the floor requirements for installation?
A: Requires flat, hard surfaces** (slope ≤2°) and ≥10cm clearance on all sides for ventilation.
Q8: Can I use strong acid/alkaline cleaners?
A: No! Use only neutral cleaners (e.g., diluted dish soap) to avoid damaging the stainless steel.
4. Purchasing & After-Sales
Q9: What is the minimum order quantity (MOQ)?
A: Standard models: 1 units; Custom models: 10 units.
Q10: Do you provide international certifications?
A: Yes, we offer CE/SGS/ISO certifications (specify requirements in advance). EU customers may incur additional fees for R290 refrigerant upgrades.