**Product Specifications**
**Q: What are the available production capacities?**
A: We offer 4 standard models:
- 0.5 ton/24h (Model A)
- 1 ton/24h (Model B)
- 2 tons/24h (Model C)
- 10 tons/24h (Model D)
Custom capacities available upon request.
**Q: What sizes of ice blocks can your machines produce?**
A: Our machines produce dense, long-lasting ice blocks ranging from **5kg to 50kg per block**, with customizable dimensions.
**Technical Features**
**Q: What freezing technology do you use?**
A: We use **direct-evaporation freezing technology** (no brine required), which produces pure, high-density ice with lower energy consumption.
**Q: Are your machines energy efficient?**
A: Yes, all models feature **CE/ISO-certified compressors** with 20-30% lower power consumption compared to conventional systems.
**Installation & Operation**
**Q: What power supply is required?**
A: Standard models support:
- 220V/380V 50Hz (for Asian/European markets)
- 110V/220V 60Hz (for American markets)
Other voltages available for OEM orders.
**Q: Is professional installation required?**
A: Our machines come with:
Detailed installation manual
Video guides
Optional technician dispatch (extra service)
**Maintenance**
**Q: How often does the machine need maintenance?**
A: Recommended schedule:
- Daily: Surface cleaning
- Monthly: Condenser inspection
- Annually: Professional servicing
**Q: What's the expected lifespan?**
A: 8-10 years with proper maintenance, thanks to:
304 stainless steel construction
Industrial-grade components
**Shipping & Support**
**Q: Do you offer international shipping?**
A: Yes, we ship globally with:
- Standard sea freight (35-45 days)
All machines are export-packed with wooden crates.
**Q: What's your warranty policy?**
A: We provide:
- 12 months warranty on core components
- Lifetime technical support
- Spare parts availability gua
**Custom Solutions**
**Q: Can I get a customized ice block size?**
A: Absolutely! We offer:
- Custom block dimensions (5-50kg)
- Special shapes (rectangular/cylindrical)
- Branding options (OEM service)**Q: Do you provide bulk order discounts?**
A: Yes, we offer:
- Quantity discounts (5+ units)
- Long-term partnership benefits
- Complete cold room solutions
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